We’ve got contact information and resources to help you with your personal credit and debit cards, including Platinum and Signature cards.
The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking.
You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name.
Still need to dispute your transaction? View our online process for disputing a transaction .
Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.
If you’re the primary cardholder, the quickest and easiest way to close your account is through NAB Messaging in Internet Banking or the NAB app. Find out more about closing your credit card account.
Interested in getting a new NAB credit card? Compare cards, find out what you could save with a balance transfer, or use our credit card selector tool to find the credit card best suited to your needs.
Existing NAB customers who save their progress have 30 days to return and complete their application. To resume your application, make sure you have your NAB ID and mobile phone with you.
If you’re unable to apply for this product online, you may visit a branch and a banker will assist you.
Speak to a specialist for help with your credit or debit card.
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Call us using the NAB app or from the following numbers.
NAB Messaging answers your banking questions 24 hours a day. Ask our Virtual Assistant everyday questions or chat to a NAB banker.
For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.
24 hours, 7 days a week - toll free
24 hours, 7 days a week - toll free
For enquiries and concierge services related to all NAB Rewards Signature and NAB Qantas Signature cards.
24 hours, 7 days a week
NAB Messaging answers your banking questions 24 hours a day. Ask our Virtual Assistant everyday questions or chat to a NAB banker.
For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.
For enquiries and concierge services related to all NAB Platinum and Premium cards.
24 hours, 7 days a week - toll free
NAB Messaging answers your banking questions 24 hours a day. Ask our Virtual Assistant everyday questions or chat to a NAB banker.
For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.
Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.
If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.
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NAB acknowledges the Traditional Owners of the land as Australia’s First Peoples and recognises their continuing connection to lands, water and country. We pay our respects to Elders past and present.
Any advice on our website has been prepared without considering your objectives, financial situation or needs. Before acting on any advice, consider whether it is appropriate for your circumstances and view the Product Disclosure Statement or Terms and Conditions available online or by contacting us. Credit applications are subject to credit assessment criteria. Interest rates, fees and charges are subject to change. Target Market Determinations for our products are available at nab.com.au/TMD. Products issued by NAB unless stated otherwise.
© National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686